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SHIPPING & RETURNS

Shipping & Returns

Shipping Policy

We offer free UK shipping for all orders over £55.

 

Standard Delivery takes 3-5 working days to arrive from date of order confirmation, and First Class Delivery takes 2-3 working days to arrive from date of order confirmation. If you haven't received your items after this timeframe, email us at info@madderandmore.com and we will update you on their whereabouts.

Return & Exchange Policy

We accept full refunds up to 14 days after order confirmation on all items which are unused and in the condition they arrived in. If you have changed your mind or require a different size and would like to return your purchase, please download the form below and fill out the relevant information. When returning your items please include the printed returns form in the package. Customers are responsible for the postage cost and if a return is mislaid the customer must provide proof of postage and dispute with courier. For damaged/faulty goods, email us within 48 hours of receiving the clothes and you will then have 14 days to return the item to us with a return form enclosed, at which stage we will issue a postage refund if we agree with your comments. We do not offer a refund for postage.

Sizing Chart

Sizing

All of our shorts and pyjamas have an elasticated waist and drawstring to provide maximum comfort. This makes the sizing flexible depending on the desired fit. 

Small : UK 6-8

Waist: 25"

Outside Leg: 12"

Leg Opening: 25"

Medium : UK 10-12

Waist: 28"

Outside Leg: 13"

Leg Opening: 27"

Large : UK 14-16

Waist: 32"

Outside Leg: 13"

Leg Opening: 30"

Payment & Policy

Payment

Payment Methods:

- Credit / Debit Cards
- PAYPAL

Customer Policy

Privacy Policy

This privacy policy describes how we collect personal data from www.madderandmore.com (the “Site”) through site visits and purchases, and how the information is used. If you have any queries about this please contact us at info@madderandmore.com. This privacy policy applies to all products and services available from Madder & More, as well as any other applications, content or features that we may offer on our website.

 

INFORMATION WE COLLECT:

We gather both personally identifiable and non-personally identifiable information from people who visit the Site. If you make a purchase we collect information you provide for the order completion (including name, email, address, payment details, PayPal information, phone number), or if you submit personal details when contacting us we will keep a record of contact details provided and correspondence. We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information, and methods used to browse away from the page. When you reach the site we automatically collect data about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

 

HOW WE COLLECT INFORMATION:

We collect information from communications through the Site, comments, feedback and order transactions. When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information. Like other websites, our site may incorporate “pixel tags”, “web beacons”, or similar tracking technologies and “cookies”.

 

WHY WE COLLECT INFORMATION:

  • To fulfil orders placed through the Site, including processing payment information, providing order confirmations and using addresses for shipping purposes

  • To provide our customers with ongoing customer assistance and technical support

  • To be able to contact our customers and subscribers with general and personalised product-related notices and promotional messages, when in line with the preferences you have shared with us

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services

  • To comply with any applicable laws and regulations

 

HOW WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS' PERSONAL INFORMATION:

 

Generally, we will not disclose the personally identifiable information collected when using our website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designers to the extent necessary to enable them to perform certain services for us, including order fulfilment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. We also reserve the right to disclose any personally identifiable information that we collect to any third party if we believe that we are required to do so for any or all of the following reasons: (i) to comply with the law; (ii) to comply with legal processes or governmental requests; (iii) to prevent, investigate, detect, or prosecute criminal offences or attacks on the technical integrity of our website or our network; and/or (iv) to protect the rights, property, safety and security of Madder&More and its employees, our website visitors, and/or the public.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored within the Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We will not share your information with outside parties who wish to market other products and services to you.

 

HOW WE COMMUNICATE WITH SITE VISITORS:

We may contact you for the purposes of marketing campaigns, promotions and general updates. This will be available if you have signed up to be a subscriber to our mailing list. You can email us at info@madderandmore.com to request removal from the mailing list at any time and your information will be deleted.

 

HOW WE USE COOKIES AND OTHER TRACKING TOOLS:

We use cookies to improve customer experience on our Site, to monitor and analyse the performance, operation and effectiveness of the platform and to ensure the Site is secure and safe to use. “Cookies” are data files that are placed on your device or computer, once you agree to their use, and often include an anonymous unique identifier, so we only have access to information you choose to share with us. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

 

WE ARE COMMITTED TO MAKING SURE YOUR INFORMATION IS PROTECTED

 

Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. Consequently, while we use commercially reasonable efforts to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the website. Any information that you provide to us is done so entirely at your own risk.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our website and that this Privacy Policy applies solely to the information which we collect through our website. We encourage you to ensure that you read the privacy statements of all the destination websites which you visit.

If you are a European resident, you have the right to access personal information we hold about you. If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@madderandmore.com.

Terms & Conditions

These Terms & Conditions relate to the use of www.madderandmore.com and any orders placed through the website indicate that you have read, understood and agreed to be bound by the Terms of Use below.

 

REGISTRATION:

When you choose to subscribe with us, you are authorising that:

  1. Personal data provided is accurate, true, current and legitimate.

  2. You will update and inform us of any changes to personal information

  3. You will not use false information or impersonate anyone else.

 

CURRENCY:

All prices stated on our website are in British Sterling Pounds and are correct at time of publication. We have the right to adjust and increase our prices at our own discretion and without prior warning, and to correct pricing errors that may inadvertently occur.

 

ACCURACY:

We make every effort to ensure that photography and descriptions relating to our products are accurate at time of publication. Each product is handmade and hand printed so true likeness in the fabrics cannot be guaranteed. Equally, colour and tone can vary depending on a customer’s software and hardware so we cannot accept responsibility for these discrepancies.

 

CONTRACT:

A contract for the sale of our products does not exist until your order has been accepted, charged and processed. Completion of the order may not be possible is the product is out of stock, a pricing or description error is identified and/or payment is not authorised.

 

INDEMNITY:

You agree fully to indemnify and hold Madder&More harmless immediately from and against all claims, liability, damage, losses and costs and expenses, which may arise out of any breach of these Terms of Use stated. This applies to you or any other person who accesses our website using your shopping account/ personal data.

 

INTELLECTUAL PROPERTY OWNERSHIP:

All content on the website (including but not limited to logos, photos, text, graphics and images) is the property of Madder&More and protected by the intellectual property laws of England and Wales.

 

OUR RIGHTS:

We have the right to amend or withdraw this website from or without notice to you. We won’t be liable to you or any third party for the amendment or withdrawal of the website. This means that if you are relying on running of our website for large orders, and wish to claim against us, we take no responsibility should the website be changed or withdrawn.

From time to time we may change our Terms and Conditions, so please be aware that your continued use of our website indicates an automatic acceptance of all changes. If you have an issue with any changes, please stop using our website but please do get in touch and we will try to resolve it.

 

We hope this is clear and you’ve understood our Terms and Conditions. Please get in touch at info@madderandmore.com with any queries.

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